Read what others are saying about Air Business and Quadrant
Many of our customers have been with Air Business and Quadrant for years. We have grown and developed together. We pride ourselves on the service we give, but don’t take our word for it. Here is what our customers say:
A hands on management policy, a quality customer service attitude and a very pro-active team seeking out new routes, suppliers and services throughout the world, to meet our needs at Informa, and our customers' needs in getting their products safely and on time.
We are very pleased to continue our excellent working relationship with Air Business for another three years. Over the last two years Air Business has provided the high quality service and flexibility which we expect from a distribution partner. The team at Air Business provide a service which is both value for money and value added. The relationship has many benefits to the whole Reed Elsevier Group.
The number of delivery queries and complaints from our subscribers has significantly reduced since we moved the distribution of our magazines to Air Business.
Air Business’s willingness to respond to the day to-day and any urgent requirements which can and do arise has been essential to the building of our relationship.
The efficient solution you presented drastically improved delivery and I believe that this improved delivery capability was a major contributor to the 23% growth we have experienced in our Irish subscription sales, given the time-sensitive nature of our publication.
I have been particularly impressed by your customer service and the attention to detail displayed in day to day dealings with our team. I am reassured by the depth of your experience and the ability to get copies wrapped, addressed and safely delivered to our customers worldwide.
As Informa's product range and demands have grown - so Air Business have adapted and grown to match. We can use the experience, facilities and buying power of Air Business avoiding having to employ a variety of different distribution and handling skills in-house.
I commend the support provided during our ABC audit last week. We had a number of issues with both our source data and our calculations which prevented our auditors from approving the data for submission to ABC. You spent considerable time investigating the issues and, unprompted, undertook further investigations. This was exceptional service.
We started with one small publication, which has grown to become our biggest title; ‘The Week’ now attracts over 135,000 UK subscribers and 14,000 overseas subscribers. Air Business has played their part in helping this growth, by being flexible and continuing to evolve with our demands.
Dolly Parton’s Imagination Library is not your average, run of the mill endeavour. We place unique demands on Air Business and they continue to manage our work with professionalism, an emphasis on customer service and a commitment to excellence.
An excellent combination of global expertise, competitive pricing and dynamic operational reliability. We have a complex set of requirements with extremely high standards for our print distributors to meet, and Air Business delivers this for us exceptionally well.
A truly international perspective - Always willing to meet our needs, continuously developing its fulfilment and digital services to embrace the challenges of a growing global customer base.
With the demands of our customers and sophistication of our marketing increasing all the time, it is Quadrant’s ability to rise to this challenge that ensures they remain our preferred subscription fulfilment partner.
A fluid and agile service that has helped us to develop innovative solutions across our print and digital subscriber base.
Providing a flexible approach in tailoring services to suit the unique evolving needs for newspaper subscriptions.
Our subscribers are in the best possible hands. I would have no hesitation in recommending Air Business. We had a very smooth change over to them thanks to their staff’s dedication to detail. Everyone is very professional and very helpful. We are very pleased.
We were very happy with the transition process of our overseas mailing to Air Business, especially given the short lead times. Customer service has been excellent since transfer and we have had significantly fewer subscriber queries.
The crossover was as smooth as silk, without one single hiccup! We are actually getting compliments ourselves from Majesty subscribers stating that for the first time in months their issues are arriving on time and in excellent condition.
We recognised the excellent customer service element at the heart of Air Business' business. The need to get our journals into our readers' hands as quickly and cost effectively as possible, is more important than ever.
Air Business and Quadrant work together like a well practised relay team. They tailor their service to suit our evolving needs and ensure that the baton is not dropped. Our time sensitive publication consistently gets to where it needs to be, on time.
Over the past 12 months queries and concerns from our overseas subscribers have decreased or indeed turned around to become positive praise. Our magazines get to where they should be in the right timeframe. That’s all anyone can ask.
Our account manager understands our needs very closely, and gives us very timely and open support, whether helping us plan for new business models and forecasting, or responding to any queries or special requirements we raise with Air Business.
Air Business has been great to work with, they managed the transition from our previous supplier in a professional and helpful manner. The customer service is excellent, always on hand to respond quickly, which is essential to our business as turnaround times are so short.
The staff are knowledgeable and eager to help. It makes a change to be able to write congratulating a company on their service instead of moaning about problems, so please pass on our thanks to everyone involved with handling the Majesty Magazine account.
The bespoke solution you presented to resolve the irksome problems we were experiencing in delivering our journal to Ireland played a major role in improving existing customer satisfaction, but also in aiding our efforts in attracting new subscribers.
The client services and customer service and support provided by Air Business is excellent and I would not hesitate in recommending Air Business to other publishers.
We have been very pleased with the way in which Air Business has been able to meet our challenging requirements. When the copies leave our printers each month, we can be confident that they will reach our readers in good time. That is helping to ensure that our publications remain market leaders in this rapidly-changing and very competitive market.
“The Air Business team is knowledgeable and dedicated to what is in their client’s best interest, whether this is during the implementation phase or through to launch day. IT support from Air Business was very helpful and assisted us every step of the way. Back-end reporting very good. Overall, they are professional, competent and a pleasure to do business with.”
“After using our previous distribution supplier where every week multiple parcels were lost in transit (sometimes even between our warehouse and their UK hub), Air Business has shown us what we can expect from an international tracked mail provider. The website is very easy to use, we upload all shipments via file uploads and the transparency of tracking is priceless.”