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services affected

Start date
End date
Country
Event
Impact
Start date

20/01/2020

End date

Ongoing

Country

Philippines

Event

Volcanic Eruption

Impact

Severe ashfall following the eruption of the Taal volcano is affecting the areas of Batangas, Laguna and Tagaytay City in the province of Cavite. As a result, some international flights were cancelled last week, delaying the processing of international mail (letter-post, parcel-post and EMS items). Normal flight operations have now resumed however, delays are still to be expected as Taal Volcano’s activity has not yet ceased.

Start date

06/01/2020

End date

12/01/2020

Country

Libya

Event

Suspended Flights

Impact

Please note that LN airline stop their operation to AMM until further note due to unstable condition at Libya. Please stop sending Post Mail final destination TIP until further notes .

Start date

02/01/2020

End date

Ongoing

Country

Australia

Event

Severe Weather and Bush Fires

Impact

Due to ongoing bushfire activity, Australia Post operations have been impacted in a number of locations in ACT, Victoria and NSW. Safety is our main priority, and we are reaching out to our people and supporting them through this tough time. We are monitoring the situation closely, and will provide updates as information is made available. Deliveries have been impacted for the entire territory of ACT. The following post offices have been closed until further notice: Cooma, Canberra GPO, Civic Square, Dickson, Gungahlin, Mitchell, Mawson, Woden Deliveries have been impacted in the following postcodes: 3875, 3885, 3886, 3887, 3888, 3889, 3890, 3891, 3892, 3893, 3909 The following Post Offices have been closed until further notice: Bemm River, Buchan, Cann River, Corryong, Ensay, Genoa, Mallacoota, Walwa Deliveries have been impacted in the following postcodes: 2259, 2260, 2261, 2262, 2263, 2422, 2536, 2537, 2538, 2539, 2540, 2545, 2546, 2548, 2549, 2550, 2551, 2575, 2576, 2642, 2729, 2730, 2652, 2653, 3707 The following Post Offices have been closed until further notice: Batemans Bay, Tumut, Ulladulla

Start date

27/12/2019

End date

13/01/2020

Country

Indonesia

Event

Floods

Impact

Indonesia Post has informed us that heavy rain in the Region of Jakarta and West Java Province on Wednesday, 1st January 2020 led to floods which rendered all major roads in those areas inaccessible by any type of vehicle. Delays are therefore to be expected in the processing and delivery of all postal and EMS items. The affected districts and areas have the following postcodes: Central Jakarta: 10xxx, West Jakarta: 11xxx, South Jakarta: 12xxx, East Jakarta: 13xxx North Jakarta: 14xxx, Tangerang: 15xxx, Bogor: 160xx, Depok: 164xx, Bekasi: 170xx West Bandung: 405xx

Start date

20/12/2019

End date

06/01/2020

Country

Slovakia

Event

IT system maintenance

Impact

Slovakia Post are performing IT system maintenance from 4-6 January 2020. All postal operations will be closed between these dates, leading to some delays..

Start date

10/12/2019

End date

Ongoing

Country

Iceland

Event

Severe Weather

Impact

A snowstorm hit Iceland on 10 December, causing severe delays to the international and domestic transport network. From noon 10 December until 11 December all flights to and from Iceland were cancelled. Domestically, transport out of Reykjavik to rural areas was disrupted and continues to be heavily restricted. As a result, the uplift of mail from the UK was affected and remains so until flights return to normal.

Start date

05/12/2019

End date

Ongoing

Country

European Services

Event

Industrial action

Impact

A National strike by multiple unions will take place on 5 December in protest of the Proposed Pension Reforms. The strike will involve the following Unions: National rail, Paris’ regional transport authority, Air France air and ground crews, Air Traffic Controllers, Postal, Public Service Workers and Teachers Union, Police, Hospital and Ambulance Workers. Lorry Drivers have also announced that they intend to block major roads from 7 Dec onwards. As a result, mail to and from Europe is likely to be delayed for an extra 24 hours. Countries potentially impacted are: France, Germany, Netherlands, Belgium, Italy, Spain, Switzerland, Austria, Hungary, Czech Republic, Slovakia, Luxembourg, Poland, Denmark, Norway, Sweden on all mail and parcel products with impact likely to be an extra day’s delay.

Start date

27/11/2019

End date

Ongoing

Country

Europena Road Services

Event

Industrial action

Impact

French lorry drivers and the National Road Transport Organisation has announced a roadblock at the French-Belgian Border on 28 November 2019 to protest the French Government's decision to reduce tax relief on commercial diesel fuel. As a result, this will affect UK outbound mail between France and the Belgian border, and mail transiting through Belgium. A likely delay of 24 hours for mail to Belgium, Germany and Holland can be expected.

Start date

22/11/2019

End date

13/01/2020

Country

Nicaragua

Event

Air carrier disruption

Impact

Due to operational difficulties, the airline has temporary suspended the uplift of mail to Nicaragua but hope to resume soon. Mail and parcels will be held until resumption of services. As result, delivery delays can be expected. We'll provide an update when available from the airline

Start date

13/11/2019

End date

Ongoing

Country

Lebanon

Event

Protests and Demonstrations

Impact

Lebanon Post has informed us that since Wednesday 13 November 2019, all Post Offices and mail distribution have been suspended due to demonstrations and road blockages in various cities across Lebanon. As a consequence, there are delays to the delivery of letters and parcels.

Start date

12/11/2019

End date

Ongoing

Country

Israel

Event

Security Situation

Impact

Israeli Post has notified us mail deliveries and collections (letter-post, parcels and EMS items) in the south and central regions of Israel have experienced interruptions due to security situations. As a result, some items due for delivery in these areas may be delayed. There is no indication on the duration of any delay at present, we'll update this page when more information become available.

Start date

08/11/2019

End date

Ongoing

Country

Hong Kong

Event

Public events and road blocks

Impact

A series of public events and road blocks has severely affected the transportation network in major parts of Hong Kong, limiting the movement of inbound and outbound mail. This disruption is expected to continue for a number of days

Start date

04/11/2019

End date

Ongoing

Country

USA

Event

Extreme fire weather conditions

Impact

The fast moving Kincade fire in Sonoma County has resulted in the temporary closure of several United States Post Offices. Below is a list of impacted offices: • Healdsburg Post Office, 160 Foss Creek Cir, Healdsburg, CA 95448 • Windsor Post Office, 8800 Lakewood Dr., Windsor, CA 95492 • Santa Rosa Annex Post Office, 2850 McBride Ln, Santa Rosa, Ca 95403 • Guerneville Post Office, 14060 Mill St, Guerneville, CA 95446 Further postal areas are now affected: CA 90049 Brentwood LA CA 90272 Pacific Palisades CA 94515 Calistoga CA 95441 Geyserville

Start date

31/10/2019

End date

Ongoing

Country

Japan

Event

Delays to airmail traffic

Impact

We've been advised that Airmail traffic going through a local airport has been experiencing delays since October 2019. This is due to continuously increasing inbound volumes of mail causing serious congestion at the airport mail handling facility. As a result, mail and parcel items deliveries are likely to be delayed by 24 hours.

Start date

20/10/2019

End date

Ongoing

Country

Chile

Event

Social and Political unrest

Impact

Due to Social and Political unrest since Sunday 20 October, Correos Chile is experiencing delays in the processing and delivery of both inbound and outbound mail.

Start date

20/10/2019

End date

Ongoing

Country

Malyasia

Event

IT Service Disruption

Impact

Malaysian Post has informed us they have been experiencing IT service disruptions since Sunday 20 October 2019 because of an internal system shutdown. As result, the processing and delivery of inbound and outbound international mail will be delayed.

Start date

01/08/2018

End date

Ongoing

Country

Norway

Event

Modernisation of inbound mail hub

Impact

"Norwegian Post has informed us that the modernisation of their International Mail Hub due is having a negative impact to the time to process tracked products through their facility. As a result, tracked items are taking an average of 6 days from posting to delivery in Norway."

Start date

06/02/2018

End date

Ongoing

Country

Ascension Islands & St Helena

Event

Runway repair work

Impact

Disruption to flights to the Ascension Islands and St Helena. We've been advised that air transportation to the Ascension Islands & St Helena is on hold with flight availability greatly reduced. Unfortunately, due to the location of these territories, there isn't a viable alternative route which would arrive any earlier. Update (4/10/19): Last week's flight departed as planned. The next flight is scheduled to close on 14 October 2019. The situation is likely to be ongoing until Airport/runway rebuilding work is complete.

Start date

02/11/2017

End date

Ongoing

Country

Iraq

Event

Political

Impact

Due to political developments in northern Iraq the government has issued an embargo on flights into the region. It is expected that no deliveries will be possible until the situation is resolved.

Start date

01/11/2017

End date

Ongoing

Country

Sweden

Event

Technical Issues

Impact

Tracking information on our 'Tracked Only' items to Sweden has been experiencing difficulties since 2017, due to technical issues following a system update. Update (23/9/19): Delivery scanning of 'Tracked' has improved in recent months, however it still isn't where it's expected to be and we'd recommend customers use Tracked & Signed services to Sweden for more reliable tracking information.

Start date

16/10/2017

End date

Ongoing

Country

Brazil

Event

High Volumes

Impact

Due to the high volume of mail going in to Brazil and going through the Customs process, it has been confirmed that there are delays to some of these items. Specifically, it's been reported that untracked items have taken up to 40 days for delivery.

Start date

09/10/2017

End date

Ongoing

Country

Canada

Event

Postal Delays

Impact

Canada Post are experiencing delays to delivery services due to high volumes of incoming mail. Delivery aims for Royal Mail services for Canada are normally 5-7 working day, however, International Standard and International Tracked & Signed are severely delayed, taking 3-4 weeks to be delivered.

Start date

01/10/2017

End date

Ongoing

Country

South Africa

Event

Poor Service

Impact

Very poor service has been observed for mail into South Africa. All the post arriving is experiencing longer delays by SAPO to collect and process the products. SAPO initially advised of capacity issues due to high import volumes of small packets, parcels, EMS and Registered mail. Volumes have been increasing steeply with a 400% increase recorded on Registered mail in the last 3 months. This has created bottlenecks at their processing locations and now there is strike action. Update (12/8/19): Poor service continues to be observed for all mail into South Africa. Mail arriving in South Africa is experiencing longer delays by the South African Post Office (SAPO) to collect and process the products. A significant part of the delay is time between arriving in the airport and being delivered to the recipient. While improvements have been made and delivery times reduced, increased mail volumes has created bottlenecks in processing. Letter Mail: Untracked is currently taking 29 days and Signed around 15 days to be delivered. Express Mail Service (EMS) and Parcels: also showing severe delays with an average of 15 days from posting to delivery.

Start date

15/08/2017

End date

Ongoing

Country

Venezuela

Event

Extreme Circumstances

Impact

It has been reported that it is not possible to send any mail and parcels to Venezuela as the route has been closed off due to the political instability in the country.

Start date

06/06/2017

End date

Ongoing

Country

United Arab Emirates, Bahrain

Event

Impact

It has been reported that, in accordance with the declaration issued by the United Arab Emirates and Bahrain cutting ties with Qatar, the provision of postal services with that member country has, until further notice, been suspended.

Start date

01/02/2017

End date

Ongoing

Country

Italy

Event

Temporary change to delivery aims into Italy

Impact

We have become aware of processing delays on all inbound international traffic arriving in Italy. We have reviewed all elements of our own pipeline to ensure items posted to this country arrive as quickly as possible. However, we're aware that some issues, outside of our control, are extending some of our published delivery aims for Italy. To reflect the current transit times, we are temporarily extending our delivery aims to these countries as follows: Untracked products: 6-8 working days

Start date

27/03/2015

End date

Ongoing

Country

Yemen

Event

Civil Unrest

Impact

CURRENTLY NO SERVICE. Due to the current situation in Yemen mail services have been suspended. Where possible, items currently in transit will be returned to sender. We are sorry that our suppliers are not accepting mail for Yemen at this time.

Start date

15/07/2014

End date

Ongoing

Country

Libya

Event

Political

Impact

CURRENTLY NO SERVICE. Due to the civil unrest in Libya and the recent attack at the International Airport Tripoli (TIP), all mail items going to Libya will face disruptions for the foreseeable future. Postal distributers have asked that all mail items for Libya are not sent out into the postal system until further notice.

Start date

28/03/2014

End date

Ongoing

Country

Ukraine

Event

Political

Impact

CURRENTLY NO SERVICE. 18/03/2016: Mail services to Crimea, Sevastapol, Donetsk and Luhansk Oblast are suspended until further notice.

Start date

28/10/2013

End date

Ongoing

Country

Syria

Event

Exceptional Circumstances

Impact

CURRENTLY NO SERVICE. Due to the current exceptional circumstances in the Syrian Arab Republic, all mail deliveries have now been suspended.

Start date

07/01/1991

End date

Ongoing

Country

Somalia

Event

Political

Impact

CURRENTLY NO SERVICE.

bank holidays

Date Country

21/01/2020

Barbados, Dominican Republic

22/01/2020

Bolivia

23/01/2020

India (Regional), Pitcarin Islands, Taiwan, Vietnam

24/01/2020

China, Macau, Romania, South Kora, Taiwan, Vietnam

25/01/2020

Angola, Aruba, Bhutan, Brunei, China, Christmas Island, Egypt, Hong Kong, India (Regional), Indonesia, Macau, Malaysia, Mauritius, Nepal, North Korea, Phillipines, Singapore, South Korea, Suriname, Taiwan, Thailand (Regional), Vietnam

26/01/2020

Australia, China, Christmas Island, Cocos (Keeling) Islands, Dominican Republic, Egypt, Hong Kong, India, Macau, Malaysia, Norfolk Island, South Korea, Taiwan, Uganda, Vietnam

27/01/2020

Australia, Cayman Islands, China, Christmas Island, Cocos (Kelling) Islands, Hong Kong, Macau, Malaysia (Regional), Monaco, New Zealand, Norfolk Island, Singapore, South Korea, Taiwan, Vietnam

28/01/2020

Armenia, China, Christmas Island, Hong Kong, Macau, Taiwan, Vietnam

29/01/2020

China, Christmas Island, Iran, Macau, Taiwan, Vietnam

30/01/2020

China, India (Regional)

31/01/2020

Nauru