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services affected

Start date
End date
Country
Event
Impact
Start date

17/02/2020

End date

Ongoing

Country

El Salvador

Event

Airmail Carrier Disruption

Impact

The airline is temporarily unable to accept mail and parcels for El Salvador, these are being held pending resumption of service. As a result, delivery delays can be expected.

Start date

14/02/2020

End date

18/02/2020

Country

Iceland

Event

Severe Weather

Impact

Icelandic Post has informed us that due to a storm on Friday 14 February, all outbound dispatches have been cancelled and most flights to/from Iceland are cancelled or delayed. All roads to/from Reykjavik are closed. Domestic transport and distribution has also been cancelled in most areas including the Reykjavik area. As result, delivery delay can be expected within Iceland likely for a minimum of 24 hours depending on any traffic build up till after the storm has passed.

Start date

14/02/2020

End date

10/03/2020

Country

Poland

Event

Airmail Unit Relocation

Impact

We've been informed the Airmail Unit in Warsaw is relocating between 17 and 19 February 2020. As a consequence, delays to mail posted to and from Poland can be expected until 10 March 2020.

Start date

13/02/2020

End date

10/03/2020

Country

Slovakia

Event

Airmail Unit Relocation

Impact

Following a security incident there was restriction on operations at the International Mail Hub on Thursday 13 February. As a result, almost all despatches which arrived on Thursday were delayed. As of Friday 14 February, the mail hub is back to normal but is dealing with double the volume of mail, so delays are still possible.

Start date

13/02/2020

End date

29/02/2020

Country

Israel

Event

Mail and parcel backlogs

Impact

Israel Post has advised they are dealing with mail and parcel backlogs as a result of an unforeseen increase of volumes. They're processing items as quickly as possible, and expect normal performance will resume by the end of the month. In the meantime, delivery delays on untracked and tracked mail & parcels can be expected.

Start date

08/02/2020

End date

Ongoing

Country

European Services

Event

Delays to Channel Tunnel crossings

Impact

High winds closed the Port of Dover over the weekend until Monday afternoon, which resulted in high demand for the channel tunnel, which lead to extended check-in times. This may result in despatches to the following countries experiencing a delay of up to 24-hours: France, Germany, Netherlands, Belgium, Italy, Spain, Switzerland, Austria, Hungary, Czech Republic, Slovakia, Luxembourg, Poland, Denmark, Norway, Sweden.

Start date

30/01/2020

End date

Ongoing

Country

Indonesia

Event

De Minimis Exemption on shipments imported into Indonesia

Impact

Indonesia Post has informed us the customs clearance process is expected to be delayed as a result of changes to the De Minimis Exemption on shipments imported into Indonesia, effective from 30 January 2020 when the De Minimis Threshold will be reduced. As a result, delays are to be expected in the processing and delivery of letter-post, parcel-post and EMS items containing goods.

Start date

30/01/2020

End date

16/02/2020

Country

Macao

Event

Infectious Disease

Impact

"Macao Post has advised that all civil servants will be exempt from working on the 30 and 31 January 2020, to minimize the spread of the novel coronavirus. Macao Post is suspending all postal services for those two days. Update 11 February 2020 In order to minimize the spread of the novel coronavirus (2019-nCoV), the Macao Government has announced all civil servants, other than those working for emergency and critical services, will remain exempt from working from 8-16 February 2020. As a result, limited basic postal services are available to the public during this period.

Start date

28/01/2020

End date

Ongoing

Country

Hong Kong

Event

Infectious Disease

Impact

Hong Kong Post has informed us that due to measures taken by the Hong Kong government to reduce the risk of the spread of the Coronavirus (2019-nCoV), all inbound and outbound mail processing (letter-post, parcel-post and EMS items) are subject to disruption

Start date

28/01/2020

End date

Ongoing

Country

China

Event

Infectious Disease

Impact

The Chinese government is taking measures to prevent the transmission of the novel coronavirus (2019-nCoV) by disinfecting all mails into, or transiting via the Wuhan Mail Centre. For international mail (letters, parcels and Express Mail Service items) destined for Hubei Province (postcodes 430000–449999), China Post will contact the addressee by phone before delivery to ask about their delivery preferences. The mail can then either be stored temporarily at the postal outlet, made available for pick-up from the outlet, delivered to a smart parcel locker or delivered by other non-face-to-face methods. Delivery methods for international inbound mails are thus agreed by the recipient before delivery. As a result of these steps, delays are expected for International inbound mail to China.

Start date

27/01/2020

End date

02/03/2020

Country

Mongolia

Event

Infectious Disease

Impact

Due to the outbreak of the novel coronavirus (2019-nCoV) and its rapid spread, the Mongolian authorities have closed all educational institutions in the region and have strictly prohibited all public activities from 27 January to 2 March. As a result, all inbound and outbound mail processing is likely to face some disruption.

Start date

27/01/2020

End date

18/02/2020

Country

Finland

Event

Paper industry strike in Finland

Impact

There is currently a strike in Finland by the Paper Industry which is affecting road transportation in Finland. The strike started on 27 January and has is scheduled to continue until Monday February 17 – unless the negotiating parties will reach an agreement beforehand. As a result, this is likely to result in some delays mail traffic due to extended travel time until the strike finishes.

Start date

23/01/2020

End date

07/02/2020

Country

Canada

Event

Heavy Snowfall - St. John, Newfoundland

Impact

"Canada Post has informed us that due to heavy snowfall, the city of St. John in Newfoundland has declared a state of emergency with all businesses to remain closed and all residents to stay at home. The St John mail processing plant, distribution centre and offices in the St. John metropolitan and Eastern Avalon districts have been closed since Friday 17 January with collection and distribution of all postal products suspended in the affected areas. As a result, mail services to and from these areas are liable to suffer delays until further notice."

Start date

13/01/2020

End date

Ongoing

Country

Martinique

Event

Strike action

Impact

La Poste, the French Post Office, has informed us that a major strike has affected the French overseas department of Martinique for the past three weeks, causing delays in the collection and the delivery of all postal products. There is no indication on the duration of the strike at present. However, delivery delays can be expected during and immediately after the strike period due to possible backlog of mail.

Start date

05/12/2019

End date

Ongoing

Country

European Services

Event

Industrial action

Impact

A National strike by multiple unions will take place on 5 December in protest of the Proposed Pension Reforms. The strike will involve the following Unions: National rail, Paris’ regional transport authority, Air France air and ground crews, Air Traffic Controllers, Postal, Public Service Workers and Teachers Union, Police, Hospital and Ambulance Workers. Lorry Drivers have also announced that they intend to block major roads from 7 Dec onwards. As a result, mail to and from Europe is likely to be delayed for an extra 24 hours. Countries potentially impacted are: France, Germany, Netherlands, Belgium, Italy, Spain, Switzerland, Austria, Hungary, Czech Republic, Slovakia, Luxembourg, Poland, Denmark, Norway, Sweden on all mail and parcel products with impact likely to be an extra day’s delay.

Start date

13/11/2019

End date

Ongoing

Country

Lebanon

Event

Protests and Demonstrations

Impact

Lebanon Post has informed us that since Wednesday 13 November 2019, all Post Offices and mail distribution have been suspended due to demonstrations and road blockages in various cities across Lebanon. As a consequence, there are delays to the delivery of letters and parcels.

Start date

06/02/2018

End date

Ongoing

Country

Ascension Islands & St Helena

Event

Runway repair work

Impact

Disruption to flights to the Ascension Islands and St Helena. We've been advised that air transportation to the Ascension Islands & St Helena is on hold with flight availability greatly reduced. Unfortunately, due to the location of these territories, there isn't a viable alternative route which would arrive any earlier. Update (4/10/19): Last week's flight departed as planned. The next flight is scheduled to close on 14 October 2019. The situation is likely to be ongoing until Airport/runway rebuilding work is complete.

Start date

01/11/2017

End date

Ongoing

Country

Sweden

Event

Technical Issues

Impact

Tracking information on our 'Tracked Only' items to Sweden has been experiencing difficulties since 2017, due to technical issues following a system update. Update (23/9/19): Delivery scanning of 'Tracked' has improved in recent months, however it still isn't where it's expected to be and we'd recommend customers use Tracked & Signed services to Sweden for more reliable tracking information.

Start date

16/10/2017

End date

Ongoing

Country

Brazil

Event

High Volumes

Impact

Due to the high volume of mail going in to Brazil and going through the Customs process, it has been confirmed that there are delays to some of these items. Specifically, it's been reported that untracked items have taken up to 40 days for delivery.

Start date

09/10/2017

End date

Ongoing

Country

Canada

Event

Postal Delays

Impact

Canada Post are experiencing delays to delivery services due to high volumes of incoming mail. Delivery aims for Royal Mail services for Canada are normally 5-7 working day, however, International Standard and International Tracked & Signed are severely delayed, taking 3-4 weeks to be delivered.

Start date

01/10/2017

End date

Ongoing

Country

South Africa

Event

Poor Service

Impact

Very poor service has been observed for mail into South Africa. All the post arriving is experiencing longer delays by SAPO to collect and process the products. SAPO initially advised of capacity issues due to high import volumes of small packets, parcels, EMS and Registered mail. Volumes have been increasing steeply with a 400% increase recorded on Registered mail in the last 3 months. This has created bottlenecks at their processing locations and now there is strike action. Update (12/8/19): Poor service continues to be observed for all mail into South Africa. Mail arriving in South Africa is experiencing longer delays by the South African Post Office (SAPO) to collect and process the products. A significant part of the delay is time between arriving in the airport and being delivered to the recipient. While improvements have been made and delivery times reduced, increased mail volumes has created bottlenecks in processing. Letter Mail: Untracked is currently taking 29 days and Signed around 15 days to be delivered. Express Mail Service (EMS) and Parcels: also showing severe delays with an average of 15 days from posting to delivery.

Start date

15/08/2017

End date

Ongoing

Country

Venezuela

Event

Extreme Circumstances

Impact

It has been reported that it is not possible to send any mail and parcels to Venezuela as the route has been closed off due to the political instability in the country.

Start date

01/02/2017

End date

Ongoing

Country

Italy

Event

Temporary change to delivery aims into Italy

Impact

We have become aware of processing delays on all inbound international traffic arriving in Italy. We have reviewed all elements of our own pipeline to ensure items posted to this country arrive as quickly as possible. However, we're aware that some issues, outside of our control, are extending some of our published delivery aims for Italy. To reflect the current transit times, we are temporarily extending our delivery aims to these countries as follows: Untracked products: 6-8 working days

Start date

27/03/2015

End date

Ongoing

Country

Yemen

Event

Civil Unrest

Impact

CURRENTLY NO SERVICE. Due to the current situation in Yemen mail services have been suspended. Where possible, items currently in transit will be returned to sender. We are sorry that our suppliers are not accepting mail for Yemen at this time.

Start date

15/07/2014

End date

Ongoing

Country

Libya

Event

Political

Impact

CURRENTLY NO SERVICE. Due to the civil unrest in Libya and the recent attack at the International Airport Tripoli (TIP), all mail items going to Libya will face disruptions for the foreseeable future. Postal distributers have asked that all mail items for Libya are not sent out into the postal system until further notice.

Start date

28/03/2014

End date

Ongoing

Country

Ukraine

Event

Political

Impact

CURRENTLY NO SERVICE. 18/03/2016: Mail services to Crimea, Sevastapol, Donetsk and Luhansk Oblast are suspended until further notice.

Start date

28/10/2013

End date

Ongoing

Country

Syria

Event

Exceptional Circumstances

Impact

CURRENTLY NO SERVICE. Due to the current exceptional circumstances in the Syrian Arab Republic, all mail deliveries have now been suspended.

Start date

07/01/1991

End date

Ongoing

Country

Somalia

Event

Political

Impact

CURRENTLY NO SERVICE.

bank holidays

Date Country

17/02/2020

American Samoa, Canada (Regional), Kosovo, Libya, Northern Mariana Islands (Saipan), Puerto Rico, Serbia, USA (United States), US Virgin Islands

18/02/2020

Gambia, Sierra Leone

19/02/2020

India (Regional), Lebanon

21/02/2020

Bangladesh, Bhutan, India (Regional), Mauritius, Nepal, Sri Lanka, Vanuatu, Zimbabwe

22/02/2020

Bhutan, Russia, Saint Lucia

23/02/2020

Bhutanm Brunei, Guyana, Japan, Kyrgyzstan, Monoglia, Russia, Transdniestria (PMR)

24/02/2020

Andorra, Argentina, Aruba, Bhutan, Bolivia, Bonaire, St Eustatius and Saba (Regional), Brazil, Brunei, Curacao, Dominica, Ecuador, Estonia, French Guiana (Guyane), Grenada (Regional), Guadeloupe, Guyana, Haiti, Japan, Kyrgyzstan, Luxembourg, Martinique, Mongolia, Nepal, Panama, Russia, Saint Barthelemy, Saint Martin, Transdniestria (PMR), Trinidad and Tobago, Uruguay, Venezuela

25/02/2020

Angola, Argentina, Bhutan, Bolivia, Brazil, Cape Verde, Dominica, Ecuador, French Giuana (Guyane), Grenada (Regional), Guadeloupe, Haiti, Kuwait, Liechenstein, Martinique, Mongolia, Panama, Philippines, Portugal, Saint Barthelemy, Saint Martin, Suriname, Trinidad and Tobago, Uruguay, Venezuala

26/02/2020

Brazil, Cape Verde, Cayman Islands, East Timor, French Guiana (Guyane), Guadeloupe, Haiti, Jamaica, Kuwait, Martinique, Mongolia, Panama, Saint Barthelemy, Saint Martin

27/02/2020

Dominican Republic

28/02/2020

Spain (Regional), Taiwan