Specsavers

Background

As a leading force in the optometry and audiology sector, Specsavers has established a significant global presence, supported by a robust logistics chain from the UK to its network of stores and consumers. For more than six years, Air Business has been the trusted distribution partner for Specsavers’ deliveries into Ireland.

Challenge

Specsavers sought to align their Irish distribution with other EU operations by transitioning to a tracked delivery service for direct-to-consumer (D2C) contact lens shipments. Moving away from a traditional postal solution, the objective was to elevate the end-to-end customer experience and minimise demands on customer support teams.

Solution

As a subsidiary of An Post, Air Business brings extensive experience in deliveries across Ireland. Leveraging our understanding of the local market and An Post’s resources, we provide reliable, transparent, and efficient shipment solutions. The switch to a tracked delivery system helped Specsavers reduce customer queries, improve operational efficiency, and strengthen their reputation in Ireland. Customer service remains central to our approach, with a support team ensuring Specsavers’ customers receive timely, helpful assistance. This partnership has supported Specsavers’ continued growth in Ireland, thanks to our professional expertise and commitment to strong customer care.