Service Alerts

Mail and parcels destined for Venezuela may experience delays following an earthquake on 24 June. Postal distribution and delivery operations were temporarily suspended nationwide from 24 June to 13 July, which may continue to impact service levels.

China Post has advised that Typhoon Bavi, which made landfall on 11 July, is causing severe disruption in affected regions. Heavy rainfall, flooding, and transport disruptions are impacting postal operations, and delays to mail and parcel services should be expected.

Items destined for Sweden may experience delays due to a technical issue affecting the local customs system. We are working closely with our delivery partner to resolve the situation as quickly as possible and will provide further updates as they become available.

Mongolian Post has informed that due to the Naadam national holiday, no inbound mail will be processed or accepted from Friday 10 to Sunday 19 July 2026. Normal operation is to resume Monday 20th July 2026.

Mail and parcels destined for Morocco may have incomplete tracking information due to an IT issue at our postal partner. The delivery of shipments is not affected.

Post Italiane has informed that an Italian union called a strike 7 July 2026. As a result, postal services may experience delays and disruption until the strike is over.

Due to the implementation of EU customs reforms and enhanced customs clearance requirements, customers may experience expected delays to some EU-bound shipments.

Mail and parcels destined for the United States may be delayed due to a transport issue affecting the Midwest and Central United States.

Due to upcoming EU customs changes, postal operators in Denmark and Luxembourg will stop accepting DDU/DAP shipments as of 1 July 2026. Therefore, DDU label creation through XBS for these destinations will no longer be available from 26 June 2026. 

Delays likely across all EU destinations as the new €3 handling fee comes into force.

Please note at this time, we are unable to accept items addressed to Gaza or Khan Yunis and The West Bank.

Mail and parcels destined for Ecuador may experience delays due to ongoing processing constraints and limited postal infrastructure within the local network.

Mail and parcels bound for Bolivia may be delayed due to ongoing nationwide protests and road blockages.

Our delivery partners have advised of potential disruptions across parts of Europe due to ongoing extreme temperatures. As a result, weather warnings may impact operational processing and transportation activities. To ensure safe working conditions, shipments may experience delays of up to 48 hours. Delays have already been reported in France, Germany, Spain, and Italy. However, additional European countries may also be affected as several regions are currently under red weather warnings.

Mail and parcels destined for Algeria may experience delays due to processing issues and a backlog within our network partner’s operations.

Israel Post has advised that the Government of Israel has introduced a change to the tax-free import threshold for personal shipments. With immediate effect, items purchased online from abroad with a value of up to USD 75 are exempt from VAT. Please note that this exemption does not apply to tobacco products, alcoholic beverages, or electronic cigarettes.

Swiss Post has informed that the G7 summit will be held in Evian, France, from 15 to 17 June 2026 when the urban area of Geneva will be severely affected by traffic restrictions. These restrictions will significantly impact on Swiss Post’s mail operation on the Geneva and Lausanne regions over the extended period from 10 to 19 June 2026 when delays can be expected as result.

We would like to inform you of an important update regarding shipments to Australia.
Effective 31 May 2026, Australia Post has introduced a new requirement for all manifested shipments. Receiver contact details, including a valid phone number and email address, will now be mandatory.

Please note the following:
• The phone number provided must be a valid Australian number.
• The maximum length of the receiver’s phone number is 10 characters, and the allowable characters are “0-9” (digits only.) Examples are: 0491570156.
For AU shipments, an Australian mobile number is required. Recommended format examples are 0491570156, +61491570156, +61 491 570 156, 61491570156, 61 491 570 156.
• Non-Australian numbers, placeholders, or dummy values will cause the shipment manifest to fail.
• Failed manifests may result in delays and additional carrier charges.

To ensure smooth processing and avoid any disruptions, we kindly ask that you provide accurate and valid receiver contact details for all shipments to Australia moving forward.

If you have any questions or need assistance, please feel free to contact your account manager.

Mail and parcels destined for Ecuador may experience delays due to processing issues and a backlog at our network partner.

Mail and parcels bound for Bolivia may be delayed due to ongoing nationwide protests and road blockages.

A data breach affecting Correios de Portugal (CTT) has been reported and may impact customer data. The breach involves approximately 500,000 records, including names, phone numbers, and parcel tracking references, increasing the risk of phishing via email and SMS. Services remain operational; however, customers are advised to remain vigilant when receiving unsolicited delivery communications.

Poste Italiane has advised that the Giro d’Italia 2026 cycling event may cause disruption to parcel deliveries in areas along the race route. Delays may affect both domestic and international shipments until the event concludes on 31 May.

Poste Italiane has advised that delays in the processing of customs declarations have been occurring since 13 May. Their IT teams are currently investigating the issue.

The designated operator of Poland has advised that a migration to the 2025 version of its Customs Declaration System will take place on 20 May 2026 between 08:00 and 13:30 CEST (UTC+2). During this period, delays may occur in the receipt and processing of advance data, which could result in temporary customs-related delays.

Israeli Post previously informed us that a state of emergency was declared as of Friday, the 13th June 2025 and this has now been extended until at least the 19th May 2026. We have now reinstated our services to Israel but please note that due to the current situation in the region customers should anticipate delays. The situation is fluid and we will continue to provide further updates as we receive them. Please note at this time, we are unable to accept items addressed to Gaza or Khan Yunis and The West Bank.

Mail and parcels destined for Mali are currently unable to be delivered due to transport issues.

New Zealand Post advises that delivery services in parts of the Greater Wellington and Wairarapa regions were disrupted due to recent severe weather and flooding. While services have largely resumed and ferry operations between the North and South Islands are fully restored, some rural areas remain difficult to access and minor delivery delays may persist as recovery continues.

Democratic Republic of the Congo Post has advised that the suspension of transport routes in areas under rebel occupation remains in effect. As a result, secure postal delivery cannot currently be assured in the eastern provinces, specifically North Kivu, South Kivu and Ituri. Postal services to all other regions of the Democratic Republic of the Congo continue to operate normally.