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Service Update

For all the latest service updates see the table below or download our Co-Guide for Covid specific information by Country.

Start Date       

    End Date       

    Country      

Event      


      Impact      



04/08/22


08/08/22


Canada


Processing
Delays


Disruption at Toronto processing centre,
normal process has resumed.  


01/08/22


Ongoing  


Ascension
Islands
& St Helena


Runway
Repair


Air transportation is greatly reduced.
Significant delays in the delivery.
Next flights are to close on 2nd & 25th August.  


01/08/22


Ongoing  


Australia


Infectious
Disease


Delivery of items to resume as normal
Airline capacity issues still causing delays  


01/08/22


Ongoing  


Macao


Infectious
Disease


Postal services resumed, backlog being cleared.  


01/08/22


Ongoing  


Vietnam


Infectious
Disease


Operations returned to normal. Normal service expected.  


22/07/22


Ongoing  


South
Africa


Office
Relocation


Operations has returned to normal after recent relocation.  


22/07/22


Ongoing


Thailand


Infectious
Disease


The state of emergency in Thailand has been extended to at least the 30th September 2022. Delays are expected.  


18/07/22


Ongoing


Australia


Infectious
Disease/
Capacity/
Weather


Signature on delivery suspended. Airline capacity issues.
Extreme weather conditions and flooding in New South Wales have passed from the 12th.  


18/07/22


Ongoing


Chile


Weather


Due to adverse weather conditions, there may be delays delivery of items until further notice.  


18/07/22


Ongoing


Macao


Infectious
Disease


Post offices closed from 11th to 23rd of July 2022 in order to adopt strict control measures. Deliveries of all mail is suspended.  


18/07/22


Ongoing


Malta


Customs
Data


In order to avoid delays, it is important that complete and accurate
electronic customs data is provided along with customs documents (CN22/23.  


11/07/22


Ongoing


New
Zealand


Delays


Airline capacity causing delays of up to 2 days for parcel delivery in many parts of the country.  


07/07/22


07/07/22


Hong
Kong


Storm


Storm warnings were issued from 1st to 2nd of July. Mail during this time may have experienced disruption.  


07/07/22


07/07/22


India


Infectious
Disease


Service has returned to pre-covid levels and there are no longer disruptions.  


04/07/22


Ongoing


Sri
Lanka


Infectious
Disease


Covid-19 restrictions remain and working days reduced to three a week, delays expected.  


04/07/22


Ongoing


Aruba


Storm


The tropical storm warning has been lifted and postal operations have resumed as of 1 July 2022.  


29/06/22


Ongoing


Indonesia


Infectious
Disease


Situation has improved. However, there are still limited flights. Delays are expected.  


20/06/22


Ongoing  


Bulgaria


Customs
Delays/
IT Issues


Items are still experiencing delays from non-EU destinations.
However, the IT issues have all been resolved.  


17/06/22


Ongoing  


New
Zealand


Customs
Delays/
IT Issues


Due to staff shortages items are currently experiencing delays of up to 5 days.  


15/06/22


Ongoing  


France


Technical
Issues


A technical issue that was impacting a number of IOSS items has now been resolved.  


15/06/22


Ongoing  


Japan


Airline
Capacity


Longer routes and fuel costs, due to diversion of flights over Ukraine/Russia, causing reduced air capacity
for cargo including mail items. Delays may be experienced.  


09/06/22


Ongoing  


New
Caledonia


Airline
Capacity


Airline capacity issues has resulted in increased transportation times.
Therefore, delays are expected.  


27/05/22


Ongoing  


Greece


IT
Issue


IT system issues currently being experienced in the postal service.
Postal delays expected.  


16/05/22


Ongoing  


Australia


Infectious
Disease/
Airline
Capacity


Signature on delivery has been suspended.
Due to ongoing airline capacity issues postal items are experiencing delays.  


13/05/22


Ongoing


Jamaica


IT Issues/
strike


IT issues being experienced affecting connectivity and customs-related procedures
An air traffic controllers strike was called on Thursday 12th of May 2022. The strike led to disruption of mail operations and flight cancellations.  


12/05/22


Ongoing


Germany


Infectious
Disease


Public health measures have been relaxed throughout the country.
However, staff sickness is still high, delivery delays may still occur in some parts of the country.  


29/04/22


Ongoing


Italy


Delays


Minor Delays expected,
please provide full and accurate data for quick processing.  


29/04/22


Ongoing


Portugal


Delays


Delays expected through customs,
please provide full and accurate data for quick processing.  


28/04/22


28/04/22


Martinique &
Guadeloupe


Infectious
Disease


Mail operations are back to normal.  


28/04/22


Ongoing


Panama


Infectious
Disease


Processing facilities are operating under normal working hours
but subject to special measures. Delays possible.  


27/04/22


Ongoing


Indonesia


Infectious
Disease


Covid-19 restrictions are still in place.
Postal Delays expected.  


22/04/22


Ongoing


China


Infectious
Disease


The processing of mail is temporarily affected at Shanghai, Changchun and Yanji mail processing centres due to COVID until further notice.  


20/04/22


Ongoing


Various


Infectious
Disease


Botswana, Eswatini, Lesotho, Malawi, Mozambique, Namibia, South Africa, Zimbabwe
Due to the ongoing Covid 19 restrictions and impacts on flights postal delays are expected.  


20/04/22


Ongoing


Sri Lanka


Infectious
Disease


Covid restrictions remain but fuel and power shortages are also affecting mail transportation. Postal delays expected.  


19/04/22


Ongoing


France


IOSS
Technical
Issue


IOSS items currently sent to France may be charged tax/duties.
Customers can receive a refund by contacting 0 810 821 821. French Post are trying to resolve the issue.  


11/04/22


Ongoing


Ukraine


Service Availability


There are no postal or courier routes into Ukraine
We will update you on any changes.  


11/04/22


Ongoing


Russia,
Belarus
and Moldova


Service Availability


Service is limited for these countries, with no courier routes.
We will update you on any changes.  


07/04/22


Ongoing


Israel


Infectious
Disease


Mail distribution in the south/centre of the country are no longer subject to interruptions,
however health restrictions are still in place.


06/04/22


Ongoing


Chile


Infectious
Disease


COVID restrictions are no longer in place and Mail operations returned to normal.


06/04/22


Ongoing


Malaysia


Flooding/
Infectious
Disease


Situation returned to normal after the flooding.
COVID measures are still being enforced. Postal delays expected.


06/04/22


Ongoing


Peru


Strike
Action


Freight carries started national strike on April 4th 22,
which will cause delays in processing of all mail.


05/04/22


Ongoing


Malta


Infectious
Disease


High COVID absence continue to affect mail processing.
Postal delays expected.


04/04/22


Ongoing


Hong
Kong


Infectious
Disease


Operations at airmail centres have resumed as normal.


01/04/22


Ongoing


Thailand


Infectious
Disease


The state of emergency has been extended to at least 31 May 2022.
Post still has to comply with restrictions and safety guidelines which
may impact on mail processing for international items.


25/03/22


Ongoing


Spain


Customs


Sending goods to the Canary Islands, Ceuta and Melilla now need to be electronically reported to customs.
Items that do not fulfil requirements will be manually processed which is likely to lead to delays.


22/03/22


Ongoing


Latvia


Infectious
Disease


The situation arising from a significant increase in COVID-19 cases among staff members has come to an end.
Postal operations have returned to normal.


08/03/22


08/03/22


Philippines


Typhoon


Following Typhoon Odette (Rai), postal operations
in the affected areas have resumed as normal.


03/03/22


Ongoing


Singapore


Infectious  
Disease


Postal service to resume as normal
but signatures are not being collected at delivery.


03/03/22


03/03/22


Slovakia


Infectious  
Disease


Postal service to resume as normal


01/03/22


Ongoing


Samoa


Infectious  
Disease


The state of emergency have been extended until 28 March 2022.
Postal delays expected

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