Subscriptions & Order-to-Cash
Recurring revenue delivered
We are the premier provider of custom subscription management, order-to-cash and customer services solutions to the publishing industry. Whatever your sector, we’ll design a tailored solution that integrates seamlessly with any other supplier, platform or service you choose.
Powering the world’s most complex academic publishers
We provide recurring revenue solutions for academic journals, and process orders for portfolios of 1,000’s of academic books. The Air Business Subscriptions Order-to-Cash service can be seamlessly integrated into your existing platform architecture, supported by our dedicated team with expertise in the migration, implementation, integration, on-going management and customer services for the world’s leading academic publishers.
Our highly trained and experienced team of analysts, developers and project managers are experts in migrating academic publishers. All migrations are fully reconciled to agreed test criteria prior to go-live.
Every publisher has unique requirements, so we tailor our services to fit. Whether that means integrating with an existing platform or supplier, or offering a menu of options to choose from, we adapt to suit your needs.
No two academic publishers are the same, so our team of integration experts will develop, test and implement seamless API and batch solutions to your individual requirements.
We agree reconciliation processes with our clients’ Finance teams. A full reconciliation takes place each month, which includes all payments banked to your accounts, international taxation across multiple currencies, earned and deferred revenue, AR and shipping costs.
Our world-class Customer Experience team are managed from the UK and operate in the UK, Asia and America. They work to ensure the highest levels of customer satisfaction and retention.
We manage payment transactions to PCI DSS Level one compliance, with SOC 1&2 reporting available and ISO 27001 accreditation in place. If you select Air Business, your internal compliance team will approve.
Growing recurring revenues across all publishing sectors
Air Business Subscriptions provide an extensive range of subscriptions management services to all sectors of the publishing industry. Our clients are Consumer, Business, Academic or Membership organisations seeking to outsource management of their recurring payment and customer services activity. We offer a highly customised service, acknowledging each client’s unique needs.
Our highly trained and experienced team of analysts, developers and project managers specialise in migrating subscriber databases for publishers. Every migration is fully reconciled against agreed criteria prior to go-live, ensuring accuracy and peace of mind.
Every publisher has unique requirements, so we tailor our services to fit. Whether that means integrating with an existing platform or supplier, or offering a menu of options to choose from, we adapt to suit your needs.
Our team of integration experts will develop, test, implement and manage seamless API and batch solutions to your individual requirements.
We agree reconciliation processes with our clients’ Finance teams. A full reconciliation takes place each month including cash banked to your accounts, international taxation across multiple currencies and earned and deferred revenue.
Our world-class Customer Experience team are managed from the UK and operate in the UK, Asia and America. They work to ensure the highest levels of customer satisfaction and retention.
We manage payment transactions to PCI DSS Level one compliance, with SOC 1&2 reporting available and ISO 27001 accreditation in place. If you select Air Business, your internal compliance team will approve.
Benefit from our services, without needing to migrate
Our flexible approach allows clients to benefit from any or all aspects of the Air Business service. Some clients want to retain their existing platform while still benefitting from our world-class customer service operation. With Air Business, everything is possible!
Our global contact centres operate across multiple platforms. Their expertise is in providing world-class customer services for recurring revenue businesses, regardless of the technology employed.
Our world-class Customer Experience teams are managed from the UK and operate in the UK, Asia and America. They work to ensure the highest levels of customer satisfaction and retention.
Working alongside your experts, our Learning & Development team will create training materials which will be delivered consistently across our global contact centres. We operate on a cycle of continuous improvement in our customer experience teams; we evaluate, we learn, we train – constantly enhancing our service to your customers.
Some clients also task us with managing parameter set-up and maintenance on their platform. Whatever your need or request, our clients view us as their trusted partner and solutions provider.
Benefit from our technology – retain direct customer contact
Our flexible approach allows clients to benefit from any or all aspects of the Air Business service. Some clients choose to retain their own customer service operation, while benefitting from our technical expertise. Air Business provide the platform, infrastructure, development resource and technical expertise, while the client retains direct communication with their customers.
Our highly trained and experienced team of analysts, developers and project managers specialise in migrating subscriber databases for publishers. Every migration is fully reconciled against agreed criteria prior to go-live, ensuring accuracy and peace of mind.
Every publisher has unique requirements, so we tailor our services to fit. Whether that means integrating with an existing platform or supplier, or offering a menu of options to choose from, we adapt to suit your needs.
Our team of integration experts will develop, test, implement and manage seamless API and batch solutions to your individual requirements.
We agree reconciliation processes with our clients’ Finance teams. A full reconciliation takes place each month including cash banked to your accounts, international taxation across multiple currencies and earned and deferred revenue.
We manage payment transactions to PCI DSS Level one compliance, with SOC 1&2 reporting available and ISO 27001 accreditation in place. If you select Air Business, your internal compliance team will approve.
Trusted by industry leaders worldwide
Meet our team
Meet the team behind our publishing and print services who understand the detail, deadlines, and care it takes to get every job just right.
Get started with us today
Elevate your global subscription management strategy or order-to-cash process management, with a tailored solution that seamlessly integrates with your technology stack.
Client testimonials
I wanted to express my appreciation for the support and collaboration we’ve received from the ABS team. At New Scientist, our projects are complex, with numerous marketing and customer initiatives running simultaneously. The ABS team is always there to help us achieve our goals. Their engagement is instrumental in finding the best solutions for projects and resolving any issues that arise. In addition to this, their combination of platform, high quality customer services and their willingness to integrate with other technology solutions helps us to drive both acquisition and retention.
New Scientist
On behalf of Elsevier Journal and Supplier Operations, I would like to sincerely thank Air Business for the excellent support provided for the half year targets. I greatly appreciate your commitment, assistance and cooperation in such challenging times. Thank you for ensuring that every issue crossed the finish line on time. Your contribution has been invaluable to the achievements of our targets. Please share our appreciation with the entire team. We look forward to your continued support.
Elsevier
We were immediately impressed by the account management team who are efficient, knowledgeable and attentive. They are helpful, respond quickly to requests and actions and more importantly, are a pleasure to work with.
Puzzler Media
I cannot tell you how grateful we are with everything you are doing in these circumstances. In the short time I have been in this post I have received the most glowing reports of the professionalism of your company, and that it’s in a different league to what we’ve been accustomed to.
De Gruyter Brill Publishing
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Frequently asked questions
Find answers to your questions about our subscriptions and order-to-cash services.
Yes. We can manage all aspects of systems communication (emails, letters, SMS, invoices, etc.). Alternatively, integrations can be created with any existing lettershop or email service provider.
We’d use our comprehensive API suite and integration capability to slot seamlessly into your existing architecture. We can integrate our Integra system with Finance, ESP, CRM, A&E, (and any other) systems.
We are experts in global customer service, e-Commerce, communication management, analytics and reporting, payment processing, third-party integrations, account management and more… what services would you like?
The timeline will depend on the services required and any data requiring migration. Our expert team of project managers will work with you to understand your needs and develop a detailed project plan outlining your individual timeframe.
We offer a fully managed, personalised service which is tailored to your unique business requirements. Our expertise, flexibility, and hands-on partnership approach set us apart from self-service or one-size-fits-all platforms.
Yes. We support custom billing schedules, trial periods, discounts, multi-package, gifting, and multi-tier pricing models to match your business strategy.
