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Subscription management

From strategy to security

Stuart Lacey Managing Director – Subscriptions

Our aim is to grow and retain your customer base using our sophisticated ‘web-first’ platform to expertly manage subscriptions and fulfilment for any product, be it a magazine, membership or subscription box. With over 45 years’ experience in subscription management, our tailored solutions cover everything from developing and hosting your web service to providing accurate, informative business intelligence from your data and looking after your customers.

We’re constantly innovating and investing in technology, tools to keep and a range of value-added services to keep you at the forefront of your industry. We can process any form of payment; ranging from cash, credit card, continuous authority payment and PayPal, all within a PCI-DSS Level 1 environment. We offer truly global service from our contact centres in the UK, US and Asia using our eCustomerView for customer service and order entry. This provides real-time interface to back office fulfilment system and enables customer details to be refreshed and uploaded instantly at point of contact.

  • Print, digital and bundled subscription combinations
  • £250m processes each year in 22 currencies.
  • Single global database solution
  • One single customer view
  • Real-time access to digital content
  • Business Intelligence reporting
  • Data Mining and forecasting tools

 

Contact us to find out more

Self-service

From in-house to out of the ordinary

If you choose to keep your customer service team in-house, we can support you with this too, whether it’s handling payment across different currencies and products or managing digital distribution of titles. For some clients, ‘self-service’ is the best of both worlds. You manage your customers, we manage everything else. You can stay in direct contact with your customers but still benefit from the latest thinking, systems and technology that we are constantly investing in.

  • Access your customer database globally within a unified platform
  • Flexible, easy-to-use interface
  • Payments in a PCI-DSS Level 1 environment
  • Support from dedicated account management team

Contact us to find out more

Subscriptions E-commerce

From state of the art to the art of sales

Our subscriptions e-commerce platform is the most advanced in the market – managing the online sales for subscriptions, portfolio and single product sales. Unique in its ability to facilitate upgrades and sophisticated bundled sales, it also offers social media integration and our ‘Abandon Saves’ service to keep your shopfront open 24/7.

  • Control images and product details via content management system
  • Sophisticated A-B testing capability
  • Integrated web chat
  • All payments in a PCI-DSS Level 1 environment, pre-authorised or real-time – including PayPal, cash, cheque, credit card and continuous authority payment.
  • Tax compliant for international and digital products

Contact us to find out more
Rhiannon Wickenden Fulfilment Supervisor

Value Added Services

From reassured to renewed, it’s about happy customers

Andrew Burfield Data Bureau Team Leader

Every business is different. Choose from our range of add-ons to create your own uniquely tailored service. Our ‘E-commerce Abandon Saves’ service uses state of the art technology to tempt back online shoppers who have abandoned their baskets, while ‘Telephone Cancel Saves’ works to retain subscribers seeking to cancel their subscription by phone.

Super-quick ‘One-Click Renewals’ makes renewing a subscription quick and easy for customers (and improves efficiency for you) while our web chat provides real-time answers and advice to help retain shoppers. Our super-effective campaign management and digital communications via email and SMS (we handle over 12 million emails a year for clients) focus on improving results and efficiency.

  • Shopping basket optimisation service
  • Web chat
  • Specialist Telephone Cancel Saves team to rescue subscriptions
  • One-click payment option for customers
  • Fully managed e-communications service

Contact us to find out more